Contact information

How to contact people and departments at the Positive News Foundation. All customer service queries must go through customer service to ensure that we can respond to you.

Customer services

For any queries please mail support@positivenewsfoundation.org

Head Offices

Positive News Foundation operates entirely virtually, with staff and volunteers distributed globally. Our primary mode of operation is online, but we maintain a postal address in The Hague, International City of Peace, The Netherlands.

For written correspondence, please use the following address:

Positive News Foundation
World Trade Center The Hague
Prinses Margrietplantsoen 33
NL-2595 AM Den Haag
The Netherlands

Note: This address is not for in-person visits as our customer service team works remotely.

How to contact editorial departments and desks
Ensure your queries are sent to the appropriate destination to guarantee they reach the right department.

Contacting Staff Members
You can contact individual staff members using this email format:
`initial.lastname@positivenewsfoundation.org`

Secure Communication
For secure communication, use our encrypted email address:
`positivenewsfoundation@protonmail.com`

Letters to the Editor
Send letters intended for publication to: `tips@positivenewsfoundation.org`

Include your full postal address and phone number for verification purposes. PNF corrects significant editorial errors and addresses complaints promptly.

Non-editorial queries (subscriptions, vouchers, advertising, etc.) should be directed to the respective departments.

Story suggestions can be sent to: `tips@positivenewsfoundation.org`

Moderation
To report factual inaccuracies or make a formal complaint, complete the provided form, and we will address the issue as soon as possible.

Legal Complaints
Address legal complaints to:
Positive News Foundation
World Trade Center The Hague Business Center
Prinses Margrietplantsoen 33
NL-2595 AM Den Haag
The Netherlands

Reporting Security Vulnerabilities
If you identify a security vulnerability on our websites or apps, please send an encrypted email to:
`positivenewsfoundation@protonmail.com` Include screenshots if possible, and we may contact you for further details. Note that we do not currently have a bug bounty or responsible disclosure program.

Advertisers, Sponsorship, and E-commerce
For advertising and sponsorship opportunities, mail `sales@positivenewsfoundation.org`

Press Office
Journalists with media inquiries should email: `mediarelations@positivenewsfoundation.org`

Note: We do not conduct interviews. Press releases should be sent to:
`sales@positivenewsfoundation.org`

Freelance Contributions
For freelance content submissions, email: `hr@positivenewsfoundation.org`

Send story pitches to: `tips@positivenewsfoundation.org`

For queries about the freelance charter or terms and conditions, contact:
`mediarelations@positivenewsfoundation.org`

Employment and Work Experience
Interested in working for PNF? Email your CV and a sample of your work to:
`hr@positivenewsfoundation.org`. Consider volunteering as well!